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Business Processing Outsourcing (BPO)

Whether you need sales experts, customer support specialists, technical support assistants, or business management software troubleshooters, we can offer the assistance you need. Our dedicated BPO resources act as your independent workforce to carry out sales and support operations remotely.

Outsourcing can assist you in all of your customer management tasks, including onboarding potential customers, understanding their needs, offering services, and delivering scalable results. As an expert BPO company, we build virtual teams with a growth-driven work attitude. We are passionate and will go the extra mile to make our clients happy. Our team has communication experts, chat associates, email processors, technical support providers, and troubleshooters to help you with any business processing task.

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BPO Services

Lead Generation Experts

Lead generation experts are well versed in identifying potential sales opportunities. They conduct thorough research on multiple company profiles to find the best matches for your business. By using modern lead generation tools, our experts stay ahead of the opportunities to generate a pipeline of convertible leads to grow your sales.

Sales Consultants

Our sales consultants take the initiative to open and close a potential lead successfully. They are experienced in working with different industries, giving them the edge to deliver your desired results. Our sales experts assist you in creating new opportunities for your business.

Customer Support Specialists

We understand that dedicated customer support specialists provide positive customer experiences by enhancing relationships with them in a timely manner. If you need a specialist that can help with answering questions, taking orders or addressing complaints we can help.

Chat Specialists

Chat support requires fast typing and accuracy skills to respond to clients. Any delays can result in the loss of a potential lead. Our chat experts are well versed in managing multiple client chats simultaneously. By carefully addressing the needs of the customers, our chat specialists provide valuable information within a few seconds to ensure timely assistance.

Technical Support Experts

We put together technical support teams to troubleshoot and resolve issues so your customers have a positive customer service experience. From software troubleshooting, to network management problems, our experts provide technical assistance with patience and friendly service.

Email Management Specialists

Our email management experts create professional emails and can monitor marketing campaigns for multiple business industries. They will ensure the design and layouts of emails are proofread, optimized, user and mobile-friendly.

All-In-One Management

If you need a cross-functional workforce to manage your sales, support, and other client management tasks, we are here to help you manage multiple business operations. We can put together a team to provide services in multiple domains as per your business needs.

Our BPO Services
Deliver Results

Performance-Driven Team

If you need results, our team of experts can deliver. We have a performance-driven attitude and put together virtual staffing teams to meet our clients’ goals.

Maximum Flexibility

At ESP WorkForce, we understand that businesses are constantly changing, and staffing needs change as well. Our flexible business model is designed to be fluid so we can match your staffing requirements as they evolve. Just let us know and we will find the best resources for you.

ESP Workforce?

  • Easy Payments & Low Costs

    Our virtual staffing solutions cater to all your business management needs at a lower cost. You can make easy monthly payments for any virtual staffing service that you need without any hidden fees. No set-up fees or contracts.

  • No Administrative Hassles

    We take the burden off of your shoulders.Our virtual staffing solutions and services enable you to put your entire focus on your business without worrying about your staff. We will hand pick your staff that are dedicated to your business. Your dedicated resources clock in and out as per the decided terms and deliver the tasks efficiently within the assigned timeline (as discussed between the employer and virtual staffing resource).

  • Quality Services

    You have full control of your loyal staff. Our experts come from a diverse set of professional backgrounds encompassing the complete knowledge necessary to carry out the designated tasks effectively. We ensure that you have affordable and qualified staffing resources to deliver the services you need in a timely manner.

  • Specialized Resources

    What sets us apart from the rest is our commitment to assign specialized resources for all your tasks. We will find and match you with the virtual resources who are well versed and professionally experienced with the task at hand.

  • Flexibility

    ESP Workforce allows you complete access so you can easily communicate and work with your virtual staff. Without having to go through extensive procedures, you can opt for a different role for your virtual assistant. You can reach out to our consultants at any point as your business and staffing needs change.

  • Data Security & Confidentiality

    We value our clients’ data as much as we value our clients. Your data security and confidentiality is our top priority, and we strictly adhere to SLA and other compliance directives to ensure your data remains safeguarded around the clock.